TERMS & CONDITIONS / PRIVACY POLICY
Please read the following terms and conditions carefully before using
this website. By using this website, you accept, without limitation or
qualification, the Terms and Conditions set out below.
1. Validity
These terms and conditions govern Essex Graphic Display Limited relating to
the sale and supply of goods to the customer. Essex Graphic
Display reserve the right to
amend these terms and conditions from time to time by updating this text page;
and the customer is bound by any
such modifications or revisions.
2. Contract with Customer
The contract between Essex Graphic Display Limited and the Customer comes into existence upon Essex Graphic Display's acceptance of the
customer's order i.e. when payment has been received. Essex Graphic Display is entitled to withdraw from contracts in the case of obvious
typographical or arithmetical inaccuracies appearing on the website.
3. Product Description
Essex Graphic Display try to ensure that all of the items shown on the website are accurately represented. However small variations in hardware finish, colour, typefaces and layout or accessories may be experienced in the finished product. Please note all all colours on computers, phones etc are viewed in RGB, large format printing uses four colours CMYK and therefore some colour shade variances can be experienced due to this (please refer to notes on home page regarding this). It should be noted that exact models can change as modifications to hardware/suppliers can occur but always a replacement model will be of the same standard as that purchased without exception.
4. Pricing and Availability
The prices of the goods are those specified on Essex Graphic Display's website. Orders are subject to availability. In the unlikely event
that the goods are unavailable, the customer will be notified as soon as
possible via Email. Price and availability information is subject to change
without notice.
5. Delivery of Goods
Essex Graphic Display will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card or Paypal payment will be despatched within the appropriate timescale of delivery option purchased after proof sign off (Saturday and Sunday and Bank Holidays being non working days). Orders paid for by cheque require 3 days for clearance and are then despatched by method chosen. Despatch of goods constitutes fulfilment of contract.
6. Cancellations
In accordance with the Distance Selling Regulations regarding cancellation rights (Regulation 13) you cannot cancel your order if the supply of good(s) are made to your own specification, such as photo gifts, named and personalised products, once production of the product has already commenced. Returns are subject to the conditions of Clause 8. Please NOTE: If you, the buyer decide to cancel the transaction after you have paid via PAYPAL, but before shipment of item(s), we will honour your cancellation and refund in full minus the non-refundable Paypal transaction fee.
7. Complaints
All complaints should be received within 48 hours of receipt of goods, and will be acknowledged within 2 working days. We will endeavour to resolve any complaints within 5 days and keep you informed during the resolution process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
8. Returns/Warranty
If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective (excluding hardware* and damage caused by client misuse), Essex Graphic Display will, if the customer returns them within a reasonable period (5 working days), at the customer's option either give a full refund, or where possible, make good any shortage or non-delivery or replace any damaged or defective goods. Any damage caused by the courier/postal service should be advised IMMEDIATELY and photographic evidence of both packaging and goods forwarded to enable a claim to be made with the relevant third party involved. If you suspect damage may have occurred as the packaging is damaged/dented/bent etc should be noted on the delivery company's paperwork at time of receipt.
* Hardware is covered by the manufacturer's guarantee and any claims in this respect will be referred to the relevant party.
9. Governing Law and Jurisdiction
Contracts between Essex Graphic Display and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.
10. Disclaimer
Essex Graphic Display hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to the website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Essex Graphic Display be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Essex Graphic Display has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material goods and services obtained through this website or otherwise arising out of the use of this website, whether based on contract, or otherwise to the fullest extent permitted by law.
11. Privacy Policy
Essex Graphic Display is committed to protecting your privacy and all personal information collected during the order process and contact when using this website. We will NOT be passed on to any third party with the exception of telephone numbers with couriers to aid their delivery process. Should we ask you to provide certain information that could identify you when using this website, then you can be assured that it will be used in accordance with this privacy statement. Any changes to our policy will be updated on this page.
We confirm the only information we have about an individual or business is name, address, email address, telephone number and company URL. That is all. We do not store the information provided on a database and we do NOT send out any form of marketing so there is no need to OPT OUT of this as this is something we do NOT undertake as a company.
In processing your personal data, we pledge to fully comply with internationally recognised standards of privacy protection. Ensuring compliance by our staff with strict standards of security and confidentiality.
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services require registration. When you register with us, you may need to complete certain fields. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.
Essex Graphic Display processes personal data for specific and limited purposes which we inform you about when we ask for your information. For example, we may collect and use your personal data to provide you with information on products or services to fulfill your inquiry. Information you send to Essex Graphic Display is only used to help resolve your problem and is otherwise kept private. Data sent to us is kept private and we only keep your data for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or documentation retention requirements. We may contact you via email, phone or mail.
NON DISCLOSURE: Essex Graphic Displays will not sell, share or otherwise distribute your personal data to third parties outside of the business (with the exception of courier companies that require this to aid their delivery to you). We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
