FREQUENTLY ASKED QUESTIONS

When can I expect to receive my banner/banner stand/poster?

Our goods are despatched according to the despatch service chosen during your checkout procedure.  Hermes (3-5 working day delivery), Signed For Courier Service (next working day delivery).  Please note Saturday is not a working day.  Banner stands are despatched next day if artwork received print ready by noon and EXPRESS Service selected, otherwise STANDARD Service banner stands are sent via a 3-5 day courier service.   Exterior banners are despatched via signed for delivery within 2-3 working days.  

Please note we are reliant on a third party for deliveries therefore whilst we will send out the items on the delivery service selected there may be a very small percentage of deliveries that may arrive late due to matters outside of our control for which we apologise.

What payment methods do you accept?
Payment can be made via Credit Card over the phone, PAYPAL, bank transfer or alternative by sending a cheque/postal order to our offices:  All payments have to be cleared before orders can be despatch.

Essex Graphic Display Limited, Unit 2 Atlas Works, Foundry Lane, Earls Colne, Colchester, Essex  CO6 2TE.

How do I get my artwork/images to you for use on banners etc?

We ask that all images are sent direct to our email address as follows: egdisplay@btinternet.com or for larger banner stand or external banner artwork these can be sent via a file share website such as www.dropbox.com or www.hightail.com.  It is recommended that high quality images are sent as the end product is of a far higher quality if the original image is of a high resolution.  If in any doubt please feel free to email image over and then ask for our advice in respect of the product you have ordered.  Alternatively photos/artwork can be sent direct to us at Essex Graphic Display Limited, Unit 2 Atlas Works, Foundry Lane, Earls Colne, Colchester, Essex  CO6 2TE. Photos/Discs can be returned with the order when despatched.

If supplying your own print ready artwork then this can be uploaded during the purchase procedure on our website and this allows for files up to 100mb to be submitted for download by us.

What can I change on the Banner/Banner Stand/Poster?

Within reason and subject to some limitations most items can be personalised according to your  specification i.e. wording, font styles, colours, ages i.e. Congratulations on your Wedding Anniversary could read Congratulations on your Engagement or Congratulations to the Happy Couple … anything is possible.  Background colours and designs can be changed to coordinate with any colour scheme i.e. flowers, rings etc. Please however remember to be as specific as possible when advising of colours as there is a broad spectrum of shading.

We also offer a design service so we can provide a bespoke individual design - just ask (may be subject to longer despatch time).

Where can my External Banners be used?

We print ALL banners on 500gsm exterior grade vinyl which means these are waterproof and can be used both internally and externally.  They also come hemmed and eyeleted for easy installation using strong string or cable ties etc.  Alternatively you can choose to have these trimmed to size or with pole pockets depending on your requirements.

What happens if there is a mistake on my order?

Fortunately mistakes happen rarely.  It is IMPORTANT that all information that is sent over to us is checked and proofed by you, as only you know the correct spellings and dates concerned etc - we print what we are given.  We will however do our best to halt printing if it has not been started and correct accordingly.  However, if the item has been printed then we are unable to correct and cannot issue a refund or replacement FOC.

What happens if I do not receive my order?

Please contact us direct by email no sooner than 5 days after the order placement if this has not been received for a Hermes delivery order, and we will endeavour to find out where the item is, and if necessary, send a replacement should the item be lost.  

If next day courier service has been chosen or RMSD then contact us immediately if this has not been received.

What happens if my item is damaged?

Occasionally damage to our items can be received during transit.  If you are in ANY DOUBT about the condition of the outer packaging please make a relevant comment stating this on the paperwork when you sign for the item to enable a claim with the relevant company and a replacement to be sent if applicable.  Please contact us immediately with photographic evidence to support your claim and we will advise the process to be followed depending on which delivery company is at fault.